Knowledge base Rise Up

How do you set up and link Zoom accounts to your Rise Up platform?

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How do I synchronize Zoom for my virtual classes? What information do I need to provide?

Zoom settings can be accessed as follows:

Settings ⚙️ > Features > Face-to-face Sessions and Virtual Classrooms > Virtual Classroom

If you want to use Zoom for your virtual classes, make sure that the two boxes marked in red are correctly selected.

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The information requested in this window is as follows:

  • E-mail = The e-mail address used for your Zoom account
  • Account ID = Account ID on Zoom
  • Client ID = Client ID on Zoom
  • Client Secret = Client Secret on Zoom

Once you have entered this information, you can click on the "Test configuration" button at the bottom right of the window. Rise Up will then confirm the consistency of the data you have provided!

⚠️ You can synchronize as many Zoom accounts as you like by clicking on "Add a Zoom account". It's important to note that each Zoom account gives you the option of creating a virtual room, and these different rooms can be used simultaneously.

⚠️ To organize three simultaneous virtual classroom sessions in a given time slot, you'll need to activate and synchronize three separate Zoom accounts. Each of these accounts must be an independent Zoom administrator account, as it is not possible to have a single account with several associated licenses. This configuration is not compatible with interconnection.

You will be notified by the platform if no virtual rooms are available. When creating a session, if the times indicated are already reserved for a virtual classroom, the platform will automatically block the creation of a new session. For example, if you have synchronized 2 accounts and two virtual classes are already scheduled at the same time, you will not be able to create new sessions for this time slot.

Obtain Zoom identification keys

Due to the Zoom migration from JWT to OAuth, users have been required to update their credentials to continue using this service since May 2023.

What is OAuth?

OAuth is a secure protocol that enables a website or application to access the functionality or data of another website on behalf of a user. This enables seamless integration between different services while maintaining security and confidentiality.

Obtaining OAuth credentials
To obtain OAuth credentials, start by accessing and logging in to your Zoom account. Once you've done this, go to the "Develop" section in the top right-hand corner, then click on "Build App".


On this page, locate the "Server to OAuth Server" section and click on "Create" to create your application.


The "Server-to-Server OAuth" insert may not be visible if you are not the administrator of your account. In this case, please contact your IT department to configure the Zoom account.

Once this configuration is complete, you can name your application. In this example, we've called it "Plateforme LMS ". Then click on the "Create" button again.

Once you've created your application, the "App Credentials" page appears.

The data displayed on this page is required for the synchronization process with the Rise Up LMS platform, as described above. It is therefore not necessary to modify this information.


Pressing the "Continue" button or dragging the cursor will take you to the various tabs on the left, where you'll need to provide the following information:

  • In the "Information" tab: please enter the name of your company or training organization, as well as the name and e-mail address of the developer in charge.
  • In the "Feature" tab: no changes are required.
  • In the "Scopes" tab, simply click on the "+ Add Scopes" button and select the three items shown below, using the search bar as follows:


  • In the "Activation" tab, simply click on "Activate Your App". You will then receive a confirmation message telling you that your app has been successfully activated.

You can now enter the information from the "App Credentials" tab in the Rise Up platform settings.

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