Knowledge base Rise Up

Using the Waiting List feature for your classroom.

  • Updated

The Waiting List feature allows for greater flexibility and efficiency in managing course enrolments, particularly for classroom modules that may reach capacity. This feature enables:

  • Overbooking Courses: Allowing learners to sign up for courses that are already full, anticipating that some learners may drop out or additional seats may become available.
  • Optimizing Classroom Occupancy: Automatically enrolling learners from the waiting list when seats become available, ensuring that classroom sessions are utilized to their full capacity.
  • Flexible Course Creation: Designers can create courses first and add classroom sessions later, with learners able to sign up to the waiting list in the meantime.

How the Waiting List Works

  • Daily Processing: Every night, the system processes waiting list sign-ups on a first-come, first-served basis.
  • Enrollment Criteria: A learner is enrolled from the waiting list only if there is at least one seat available in every classroom module of the course.
  • Seat Allocation: If multiple courses are available in a classroom module, the system assigns the first available seat without specific prioritization.
  • Sequential Processing: If the first learner on the waiting list cannot be enrolled in all modules due to capacity constraints, the system checks the next learner in line.
  • Waiting List Reset: Learners cannot be manually removed from the waiting list. The waiting list resets when all classroom sessions within the course have expired.

Enabling the Waiting List Feature

At the Admin Level

  1. Navigate to Settings: Access the admin settings panel in your platform.
  2. Activate Waiting List: Enable the waiting list feature. Once activated, it becomes available for both internal and partner platforms.

The waiting list feature is disabled by default.

At the Course Level

  1. Access Training Board: Go to the training board for the specific course.
  2. Enable Waiting List: A new Waiting List tab will appear. Enable the waiting list for that course.

Adding Learners to the Waiting List

From the Training Board

  • When Seats Are Available: If there is at least one seat available in every classroom module, learners cannot join the waiting list.
  • When a Module is Full: Once all seats are taken in at least one classroom module, the option to join the waiting list becomes available.
  • Enrollment Process: Learners sign up for the course waiting list, not for individual session waiting lists. Enrollment from the waiting list is on a first-come, first-served basis when seats become available.

From the Catalog

  • Course Visibility: If the course is visible in the catalog and at least one classroom module is full, learners can sign up for the waiting list.
  • Approval Requests: If course registration requires approval, approval requests are generated only when the learner is moved from the waiting list to registered status.

Was this article helpful?

0 out of 0 found this helpful

Have more questions? Submit a request