Knowledge base Rise Up

Content hosting on Rise Up

  • Updated

If you are experiencing difficulties uploading or downloading your documents and/or multimedia content, you may need to contact your IT department (System Administrator) to whitelist the URLs of the hosting services used on the platform.


Below is the list of URLs that need to be whitelisted for Rise Up to work optimally:


Filestack URL: for uploading images and documents in the EXAM steps

  • .filestack.io

URL jw: to display videos

  • .jwpcdn.com
  • .jwplayer.com
  • .jwplatform.com

URL Box: to preview documents in DOCUMENT steps

Opening the box.com service to your users is safe for you, the following domains are only for APIs and not for the public website:

  • .box.com
  • .box.net
  • .boxcdn.net
  • .boxcloud.com
  • .boxrelay.com
  • .api.box.com
  • .cdn01.boxcdn.net
  • .public.boxcloud.com

H5P URL: to display users of this authoring tool

  • riseup.h5p.com
  • eu-west-1.cdn.h5p.com
  • h5p.org

For more information, feel free to consult and share with your System Administrator the article on Firewall configuration help for the Box.com tool: Configuring A Firewall For Box Applications.

ℹ️ It is important to whitelist domain names by keeping the special characters (star and dot at the beginning of the domain name > " *. ").

 

Displaying the Online Reporting - Datalab

If you have problems displaying the Online Tracker - Datalab, you can contact your IT department to whitelist the following URL:

eu-west-1.quicksight.aws.amazon.com

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