Knowledge base Rise Up

Settings - Community

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The Community is a section dedicated to exchange between users of the platform.


It works similarly to a forum: it is possible to create and organize discussion "boards" according to the topic and the people concerned (members of the same group, learners from the same training or the same course ...).


Depending on your configuration, your users will be able to communicate with each other, or simply to consult the published messages.


Community Managers can be specifically appointed to moderate the exchanges.


In this article we will show you how to set up your community and the various configuration options.


You can access the Community by clicking on Community in the horizontal bar at the top of the page.


Configure your Community

Cogwheel button (settings menu) > Features: Community

To access the configuration of the Community section, click on Settings then Community.



Activate and deactivate the community page

If you decide to activate community page, the Community section will appear on the top banner of the platform for all users so that they can access it.


💡 If you activate the community, we recommend allocating resources to check what is being said in the community regularly, so as to be able to act as moderator or simply to restart discussions or respond to various users’ comments.

Note that it is always possible for any user to report a comment in a discussion (i.e. send a report) as possibly requiring moderation.
The Administrators, Community Managers and possibly Partner Administrators concerned will then be notified.


Managing discussions on the main boards

By default, the main board, which is made up of the General, Internal board, as well as any boards from Partner platforms, is designed for top-to-bottom communication: only Administrators (and Community Manager) can therefore post on these boards, learners can only consult.


You will be able to allow learners to write on the Board, by checking the box "Allow all the members concerned to write on the main internal board or on the main board of their partner".


Allow every concerned members to write on Internal main board or on their partner main board.

By default, the Main Board, which is made up of the General and Internal board, as well as any Partner boards, is designed for top-down communication: from administrators to learners only. Only Administrators (and Community Manager) can therefore write in these boards. Learners only have the option of viewing it.


It is nevertheless possible to open the possibility for learners to write on this Main Board, by checking the box "Allow all members concerned to write on the main internal board or on their partner's main board".


Activate direct messaging

You can allow your users to send private direct messages by clicking on "Activate direct messages in community page.".


(See below for more details on direct messages).


Structure of the Community

Once you have activated and configured your community, it will be composed by default of 3 different boards.


Main Board

The main board itself consists of the following sub-boards:


General Main Board: Accessible to all, it allows communication with all users, for example regarding news, latest developments, the company's training policy, etc;

Internal Main Board: Accessible to internal users, only internal users can post on it;

Partner Main Board: You can configure a dedicated board for each partner platform this board will be named after the partner. It allows you to communicate only with the partner platform users. To create a partner discussion board, you must check the box "Create a board on the community page" when configuration your Partner.


Group, Training and Training Path Discussion Boards

Administrators as well as Community Managers have access to all of the Community Boards.

The other users (learners, group managers, designers, facilitators) have access only to the boards that concern them.


To create Group, Training and Training Path boards, you must access the creation / editing page of the Group, Training or Path concerned.

When creating each of these elements, you can tick "Create a board on the community page", and thus create a dedicated board.


Managing Discussions in the Boards

Within each board, you can start discussions by creating specific sub-boards.

Only Administrators and Community Managers can create a new discussion inside a Board.

You can also create a "public" discussion which will then be accessible to all the users concerned by the Board, or a "private" discussion by selecting the participant you want to contact.



Direct Messages

You can allow your users to send direct messages to each other (see configuration step above) if you want to.

Your users can exchange direct messages by consulting the list of members of the discussion (top right) then clicking on the user they want to chat with to create a private discussion with them.


Viewing Community Activity on the Dashboard

Within each user's Dashboard, a Community Activity section is displayed containing all the latest messages posted on Community Boards concerning the user.


The administrator to pin messages from the community in order to send them up on the learner dashboard in a separate area.


User Notifications

When new messages are posted on the community, learners are notified by an icon indicating the number of unread messages available in their interface.


In addition, if new messages are waiting to be read by the user, a daily email summarizing all the unread messages is sent.


Enjoy browsing Rise Up ✨


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