Knowledge base Rise Up

Understanding User Roles and Permissions

  • Updated

Rise Up accommodates various user roles, each tailored with specific permissions and functionalities. Below is an overview of each role, detailing their responsibilities and access levels.


For a detailed comparison of functionalities available to each role, please refer to our Simplified Rights Table.

For further details on configuring these roles, refer to our guide on Roles



Administrators possess the highest level of control within the platform. They are responsible for:

  • Setting up initial configurations.
  • Creating and managing partner platforms and user accounts, including other administrators.
  • Developing and assigning courses and learning paths.
  • Managing enrollments in courses and paths.
  • Handling platform communications and legal documents.
  • Multiple administrators can exist simultaneously; however, coordination is essential to maintain platform integrity. They access configurations via the gear-wheel icon on the top right of the dashboard.

Partner Administrator

Partner administrators manage their respective partner platforms but do not have the ability to configure the platforms—that remains the sole purview of the Administrator. Their main tasks mirror those of an Administrator but are limited to their platform:

  • They can create courses and users within the boundaries set by the Administrator.
  • Their administrative rights might include "full control" permissions, depending on what the Administrator assigns during setup.


Designers are creative roles that focus on the creation and structuring of courses and learning paths. They:

  • Design and propose new courses and certifications, subject to approval by an Administrator unless otherwise configured for direct publishing.
  • Can view user statistics but are not permitted to create user accounts.
  • Depending on platform settings, may enroll users in courses they've designed or manage broader course enrollments. Designers operate across all platforms and can work collaboratively as co-designers.


Facilitators lead classroom or virtual sessions, ensuring effective delivery of course content. There are two distinct types of facilitators based on their association with the company:

External Facilitator

External facilitators are typically not regular users of the platform and come from outside the company. They are appointed to facilitate specific courses and:

  • Cannot enroll in or take courses as learners.
  • Have access to relevant e-learning modules that are part of the course they are facilitating.
  • Can view course statistics for the sessions they conduct, including associated e-learning components.

Internal Facilitator

Internal facilitators are existing employees who are assigned to conduct classroom sessions. They:

  • Hold a primary role on the platform, often as learners, and are designated as facilitators for specific sessions.
  • Enjoy the same access privileges as external facilitators for the courses they are assigned to teach.
  • Retain their original user permissions and access rights, allowing them a broader interaction with the platform beyond their facilitation duties.

Community Manager

Community Managers are focused on engagement and content moderation within the platform. Their primary role is to:

  • Moderate and stimulate discussions in forums and on the news feed.
  • Engage with users to foster a vibrant community environment.

Group Manager

Group Managers oversee user groups, particularly in larger settings. They:

  • Access and manage group statistics and course activities.
  • Handle course registrations for their group members, which can include direct enrollment capabilities if configured by an Administrator.


Learners are the primary users of the platform, focused entirely on their personal development. They:

  • Access courses and resources available on their designated platform (either Parent or Partner).
  • View their own progress and statistics without the ability to alter platform settings or configurations.

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