Prerequisites
Access to a Rise Up administrator account.
Familiarity with the platform interface.
Necessary permissions to manage content hosting settings.
Understanding Whitelisting
Whitelisting is a security protocol that allows only predefined websites and applications deemed safe. For companies using Rise Up, this means you can precisely control which accesses are permitted, thereby ensuring the security of your systems and data.Content hosted on Rise Up refers to all materials provided by you or on your behalf that are stored or used on the platform:
Software
Data (including personal data)
Information and texts
Images and photographs
Audio and video files
Third-party applications
Why Whitelist Rise Up
- Enhanced Security: By whitelisting Rise Up, you ensure your team accesses only a secure and reliable training platform.
- Optimized Performance: Ensuring uninterrupted access to Rise Up improves online training efficiency and productivity.
- Compliance: Maintain compliance with internal security policies and external regulations.
How to Authorize Rise Up
1 Identify Necessary URLs and Applications
Gather all URLs and IP addresses associated with Rise Up. This may include main domains, subdomains, and third-party services used by the platform.
2 Update Your Whitelist
Access your firewall or whitelist management software settings by adding Rise Up's URLs and IP addresses to the list of allowed items.
3 Test Access
After updating, verify that all users can access Rise Up without restrictions. Ensure platform functionalities work correctly.
4 Monitor and Update Regularly
Monitor access to detect any potential issues. Update the whitelist periodically to include any new URL or service related to Rise Up.
Network Settings Configuration
Before starting to upload content, ensure your IT environment is properly configured to interact with the Rise Up platform. You will need assistance from your IT department to whitelist certain URLs.
Here's what you need to do:
Whitelist Filestack for images and documents
Domain: '.filestack.io'
Whitelist for video content
Domains: '.jwpcdn.com', '.jwplayer.com', '.jwplatform.com'
Whitelist Box.com for document previews
Domains: '.box.com', '.box.net', '.boxcdn.net', '.boxcloud.com', '.boxrelay.com', '.api.box.com', '.cdn01.boxcdn.net', '.public.boxcloud.com'
Whitelist H5P for authoring tool content
Domains: 'riseup.h5p.com', 'eu-west-1.cdn.h5p.com', 'h5p.org'
Whitelist for online reporting in Data Lab
Domain: 'eu-west-1.quicksight.aws.amazon.com'
Whitelist Unsplash.com for image bank
Domain: '.unsplash.com'
Once the necessary URLs are whitelisted, you can start uploading your content.
Best Practices
- Documentation and Training: Document the process and train your IT team on managing the whitelist.
- Security Audits: Regularly conduct audits to ensure all authorized applications are still necessary and safe.
- Continuous Feedback: Encourage users to report any access difficulties so that the whitelist can be quickly adjusted.
-
Problem: Content does not display correctly.
Solution: Check if the content hosting service URLs are correctly whitelisted. If problems persist, check file format and compatibility with the platform.Problem: Slow loading times for content.
Solution: Ensure content files are optimized for web use. Large files may require compression or reformatting. -
Can I upload content in bulk to Rise Up?
- Yes, Rise Up supports bulk uploads. Use the bulk upload tool in the content management section and follow the instructions to upload multiple files at once.How do I update or replace existing content?
- Access the content item in your dashboard, select 'Edit,' and upload the new file. Save the changes to update the content across all trainings where it is used. -
[Configuring a Firewall for Box Applications]
For further assistance, submit a request:
[Rise Up Support Request]