Knowledge base Rise Up

Managing Community Engagement

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Community — Managing Boards, Discussions, and Members

Administrator All Users

Prerequisites

Active Administrator account on the Rise Up platform.

Community permissions enabled under Settings.

The Community module must be activated for your organisation.

Overview

The Community module provides a structured space for users to communicate across the platform. Boards are scoped to the whole organisation, specific teams, groups, courses, or learning paths — keeping conversations contextual and their audiences relevant.

Administrators can create and moderate discussions, manage member visibility, configure privacy settings, and define community-wide permissions from the Community menu and the Settings panel.

 

Board types at a glance
Board Visible to Purpose
General All platform users Platform-wide announcements. Crosses all groups, courses, and organisations.
Team Board Team members Discussions scoped to a specific team.
My Group Boards Group members only Communication limited to a specific group. Users see only boards for groups they belong to.
My Course Boards Session enrollees Discussions between users enrolled in the same training session.
My Learning Path Boards Path enrollees Discussions between users enrolled in the same learning path.
My Direct Messages Individual members Private 1:1 conversations with other board members. Upcoming: contacts will be restricted to group members only.

 

I Explore Boards II View Members III Add a Discussion IV Admin Settings

I — Explore Community Boards

Navigation: Main menu > Community. If the Community widget is active, boards are also accessible from the Dashboard.

  1. Open Community from the main navigation menu.
  2. Select a board type from the left panel based on your communication goal (see board types table above).
  3. Within Main Boards, navigate between: General, Team Board, My Training Boards, and My Group Boards shortcuts.
Community board overview showing the main navigation panel
Community board overview — main navigation panel
General vs Internal
The General channel is visible to all platform users regardless of group or enrolment — use it for broad announcements (maintenance, important updates). The Internal channel, when present, is restricted to your organisation only.
Main boards panel showing General, Team Board, Training Boards, and Group Board shortcuts
Main boards — General, Team Board, Training Boards, and Group Board shortcuts
Result: The selected board loads and displays all posts and discussions scoped to the relevant audience.

 

II — View the Member List

Navigation: Community > any board > member icon .

  1. Open any community board.
  2. Click the member icon in the board header to open the members panel.
  3. Select the Users tab to see all enrolled participants.
  4. Select the Administrators tab to see platform administrators. (Requires administrator access.)
  5. To send a direct message, click the message bubble icon next to any member's name.

  •   Click the member icon to open the member panel

    Clicking the member icon to open the panel

  •   Select the Users tab to see board participants

    Users tab in the member panel

  •   Click the message bubble icon to start a direct conversation

    Sending a direct message from the member panel
Result: The member panel opens with a full list of participants. Administrators are listed first to make them easy to locate.
Upcoming change
Direct messages will soon be restricted to members of your group only. Users outside your group will no longer be reachable via direct message.

 

III — Add a New Discussion

Navigation: Community > select a board > Add a new discussion.

  1. Navigate to Community and select the board where the discussion should appear.
  2. Click the icon to open the new discussion form.
  3. Enter a title and the discussion content.
  4. Set the privacy level: public (visible to all board members) or private (targeted recipients only).
  5. If private: use the checkbox to filter recipients by Users, Administrators, or both.
  6. Confirm to publish the discussion.

  •   Click the + icon to open the new discussion form

    Add a new discussion button in the board header

  •   Set the desired privacy level

    Privacy level selector in the new discussion form

  •   Configure private discussion recipients in detail

    Detailed recipient configuration for a private discussion
Result: The discussion is published on the selected board and visible only to the configured audience — all board members for public, or targeted recipients for private discussions.
Best practice
Use private discussions to target administrators on a public board (e.g. for escalations or internal feedback). This avoids creating a separate board for targeted communication.

 

IV — Configure Administrative Settings

Navigation: Community > Settings (management menu).

All community permissions and tools are configured from the Settings management menu:

Setting Description
  Publish Information Share announcements and updates with all board members.
  Create Conversations Initiate public or private discussions on any board.
  Search Locate posts and discussions across all boards quickly.
  Messaging Send direct messages to members from within the board.
  Community Permissions Define who can post, reply, create discussions, and access boards. Applied platform-wide.
Community admin settings panel — management menu overview
Community admin settings — management menu overview
Community permissions panel showing access rights per role
Community permissions — defining access rights per role
Result: Permissions apply immediately across all community boards. Users and administrators will see and interact with content strictly according to their configured rights.
Permissions apply immediately
Permission changes take effect immediately for all users. Review your configuration carefully before saving to avoid unintended access changes.

 

FAQ & Troubleshooting

  • Issue: A user cannot be found in the member list.
    Resolution: Confirm you are on the correct tab (Users or Administrators). If the user is still missing, verify they are enrolled in the relevant group, course, or learning path. Refresh the page or clear your browser cache if the list appears outdated.

    Issue: The Add a new discussion button is not visible or is disabled.
    Resolution: Check community permissions under Settings. The ability to create discussions is a configurable permission and may be restricted for your role. If correctly configured and the issue persists, contact Rise Up support.

    Issue: A board is not visible to the expected users.
    Resolution: Board visibility depends on group membership, course enrolment, or learning path enrolment. Confirm users are correctly assigned. Group boards are only visible to members of that specific group.
  • Can I filter the member list by criteria other than name?
    — The search bar currently supports filtering by first and last name only. For additional filtering options, contact Rise Up support to submit a feature request.

    Why are administrators displayed first in the member list?
    — Administrators are prioritised at the top of the member panel so that users can locate them quickly when seeking assistance.

    What is the difference between the General board and the Internal board?
    — The General board is shared across all platform users, including those from other organisations. The Internal board (when present) is restricted to users within your organisation only.

    Can I restrict who is allowed to start a new discussion?
    — Yes. Open Settings from the Community management menu and configure Community Permissions. You can define separately who can post, reply, and create new discussions.
  • Submit a support request — Rise Up Help Centre

    Managing Group Permissions
    Enrolling Users in Courses and Learning Paths
    Platform Settings Overview

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