Prerequisites:
Access to an administrator account on the Rise Up platform.
Necessary permissions to manage community features.

Introduction

Navigating the complexities of community management can be challenging, especially with diverse groups and varied communication needs. The Community menu on our Rise Up platform is designed to provide administrators with powerful tools to effectively manage user interactions, discussions, and engagement.

Explore Community Boards

Navigate to 'Community', or from the 'Dashboard' from the main menu if you have activated the widget. Access the different boards: main board, group boards, course boards, and learning path boards.

1. Main boards: on the main dashboard, access the latest news from your learning platform.
2. My Group Boards: on group boards, the community is limited to groups.
3. My Course Board: on course boards, users can discuss with other users who are enrolled only in the same session.
4. My Learning Path Boards: on learning path boards, you can only interact with users enrolled in the same learning path.
5. My Direct Messages: In this section, click on the members enrolled on the same board as you and access your private conversations. Soon, you will only be able to contact members of your group. 

Main Boards

General: General information and announcements shared with all users regardless of the scopes involved (important communication, technical maintenance, etc.), unlike the 'internal' channel which only concerns your organization.
Team Board: Discussions specific to each team.
My Training Boards: Your boards for training and learning, below the discussion was created for the training 'Psychological Safety at Work'.
My Group Boards: Quickly access the community board shortcuts you have created for all your groups.

Resources and Training

Catalog: Explore available courses and resources.
My Trainings: Access your ongoing or completed courses.

View the Member List

Select the member icon to see all community members. You have access if you are an administrator to the 'users' and 'administrators' tabs of the board.

• Click on the member icon to open your user tabs

  

• Select the users tab to see participants

  

• Send your direct messages through your text bubble

  

Add a New Discussion 

Navigate to 'Community' then 'Board' + Add a new discussion.
Use the checkbox to filter by users, administrators, or both when adding a discussion.

• Click on the icon to add a new discussion

  

• Adjust the desired privacy level

  

• Configure your private discussions in detail

  

Administrative Settings

Animate your community with main boards, direct messaging. Define all community permissions through your management menu to ensure maximum exchanges between your users to create lively and unifying discussion groups!

Publish Information: Share announcements with members.
Create Conversations: Initiate public or private discussions.
Tools
Search: Quickly find information in the boards.
Messaging: Send messages directly from the board.

• Issue: Unable to find specific users in the community list*
  Solution: Make sure you are using the correct tab to see the different types of users. If the problem persists, try refreshing the page or clearing your browser cache.

  Issue: Problems when adding a new discussion.
  Solution: Check your permissions to ensure you have the necessary rights to add discussions. If the problem continues, contact Rise Up support for assistance.

• Can I filter the member list by criteria other than name?
  - Currently, the main method is the search bar for first names and last names. For more advanced filtering options, consider contacting Rise Up for updates or feature requests.
  How are administrators prioritized in the community list?
  - Administrators are generally displayed first in the list to make them more accessible to users needing assistance or wishing to discuss administrative matters.
• For additional help, submit a request:
  [Rise Up Support Request]