Microsoft Teams Integration: Setup, Permissions & App Customization
- Administrative access to the Rise Up platform
- Global Admin or Teams Admin Center access to your organisation's Microsoft 365 tenant
- A valid Microsoft Teams licence for your organisation
- The Rise Up app must be installed from the Microsoft Teams Store — apps uploaded as a custom or sideloaded package within your organisation cannot use the tenant customization features described in Section III
Audience: Administrator (integration setup, permissions, and customization) and Learner (day-to-day use inside Teams).
The Rise Up – Microsoft Teams integration gives learners access to training sessions and resources directly from Microsoft Teams, without requiring separate credentials. As an administrator, you control how the app is installed, who can access it, and how it appears to your organisation.
SSO user matching — learners access training with no additional authentication step.
Learning and evaluation in Teams — training and assessment happen without switching platforms.
Easy access to legal documents — compliance documents are reachable in a single click.
Native collaboration features — instant messaging, file sharing, and video conferencing alongside training content.
- App Marketplace installation — adds the Rise Up plugin to your Rise Up instance's connected apps.
- Permission policies — controls which users and groups in Teams can access the Rise Up app.
- Tenant customization — app name, description, icons, accent colour, and links shown to your organisation's users only.
- Learner experience — Dashboard, Catalogue, My Courses, My Documents, and My Teams tabs inside Teams.
I — Access the App Marketplace
Integrating Microsoft Teams with Rise Up works as a plugin via the App Marketplace and does not require additional credentials.
Go to your settings , select App Marketplace, find the Collaboration category, then click Teams.
Complete the 3 installation screens
Rise Up walks you through three screens in a row. Everything is shown below in order — there is no need to page through a carousel to see all three.
The first screen introduces the integration and starts the guided setup.
The second screen confirms the installation into your Teams environment.
The third screen finishes the setup. As you progress through it, Rise Up displays information about creating and assigning app policies — these policies are optional and provide extra control for Teams administrators (covered in Section II).
Once the steps are completed, Teams is successfully integrated into Rise Up. The optional policy configuration helps manage permissions and offers additional support.
II — Set Permissions and Access
Configure who in your organisation can access the app via Teams, and adjust settings to control user permissions within the integrated app.
III — Customize the App for Your Organisation
This is a native Microsoft Teams platform feature. It requires nothing from Rise Up, changes only what your organisation's users see, and does not modify the underlying app manifest or package.
What Can Be Customized
| Customizable per tenant | Not customizable per tenant |
|---|---|
| App name Short and long description Color icon and outline icon Accent color Developer URL, privacy URL, terms of use URL |
Tab content URL App ID Host Version SSO configuration |
Step-by-Step: Configuring a Customization
This procedure has two parts, done in two different places in the Teams Admin Center: first you create the customization itself, then you assign it to users through a policy.
Create the customization
Teams apps → Manage apps- Go to Teams Admin Center → Teams apps → Manage apps.
- Search for and open Rise Up.
- Open the Settings and customization tab.
- Click Add to create a new customization, or select an existing row and click Edit.
- Give it a Name — this is an internal label for the customization record, not shown to end users.
- Fill in the fields you want to override:
- Full description
- Website URL (developer URL)
-
Accent color (hex code, e.g.
#9218AB)
- Under Icons, upload both:
- Color icon — 192×192px PNG, full color, transparent background
- Outline icon — 32×32px PNG, white/transparent silhouette
- Click Apply to save the customization.
Assign the customization via a policy
Teams apps → Setup policies- Go to Teams apps → Setup policies and create or open a policy (for example, Rise Up Test Policy).
- Under Installed apps, click Add apps, search for Rise Up, and add it — this is what triggers auto-install for assigned users. Optionally also add it to Pinned apps.
- Link the customization from Part A to this same Rise Up entry in the policy, or go back to Settings and customization → Manage assignments and assign the policy there.
- On the same policy, open Manage users and add the target users or groups.
- Save.
teams.cloud.microsoft refreshes the cache faster than the desktop client.
IV — Add Rise Up as a Learner
Open Microsoft Teams and click the Apps icon in the left sidebar, then search for Rise Up.
Follow the in-app Tour Guide in Rise Up and explore the following tabs:
- Dashboard
- Catalogue
- My Courses
- My Documents
- My Teams
-
Your Dashboard centralises your latest courses and stats
-
View available courses in your Catalogue
-
Track your progress on ongoing courses
-
Manage your legal documents and access your history
-
Access your full list of groups via the 'My Teams' tab
Troubleshooting
| Issue | Cause | Resolution |
|---|---|---|
| Customization shows a placeholder icon | A customization was saved without both icons uploaded | Edit the customization and re-upload both the 192×192 color icon and the 32×32 outline icon, then click Apply |
| Customization panel is unavailable for Rise Up | The app was uploaded as a custom/sideloaded package instead of installed from the Teams Store | Install Rise Up from the Microsoft Teams Store; sideloaded packages cannot use tenant customization |
| Changes are not visible to users after publishing | Propagation delay, or the customization is not linked to the policy assigned to those users | Allow up to 24 hours for propagation, or ask users to restart Teams / use teams.cloud.microsoft; confirm the customization is linked under Manage assignments |
FAQ & Troubleshooting
-
Issue: Customisation changes are not reflected for users.
Solution: Confirm you clicked Apply on the customization and that it is linked to the policy assigned to those users. Allow up to 24 hours for propagation.
Issue: Errors when configuring the integration.
Solution: Check that you have admin rights on both Rise Up and the Teams Admin Center, and that credentials on both platforms are correct.
Issue: Customization options are missing for the Rise Up app.
Solution: Verify the app was installed from the Microsoft Teams Store rather than sideloaded as a custom package.
-
How do I restore original settings if I'm not satisfied with the customisation?
— Go to Settings and customization in the Teams Admin Center, open the customization, and reset the fields, or remove the customization record entirely.
Can I integrate Microsoft Teams with other Rise Up features?
— Yes, the Teams integration can be combined with various Rise Up features for enhanced collaboration.
Does customizing the app change what other organisations using Rise Up see?
— No. Tenant customization only affects your organisation's view and does not modify the underlying app manifest or package.
Do I need to reinstall the app after changing a customization?
— No. Existing installs update in place once the customization changes, subject to the propagation delay. -
Contact Rise Up Support