Prerequisites The Help menu is accessible to Administrators and Designers only.
It is available from the top navigation bar of the platform.
Overview
The Help menu centralises all support and product resources in a single, easily accessible location.
It allows administrators and designers to quickly access assistance, monitor system status, explore documentation and stay informed about product updates.
The Help menu provides access to:
- Support and assistance
- System status and availability
- Help Center documentation
- Product updates and roadmap
Key elements
- Centralised access — all support and product resources are grouped in one menu.
- Direct support access — contact support without leaving the platform.
- System visibility — quickly check platform availability and uptime.
- Product awareness — stay informed about new features and upcoming improvements.
I — Access the Help Menu
The Help menu is available at any time from the platform header.
- Click the Help icon (❓) in the top navigation bar
- Open the dropdown menu to access all available options
II — Contact Support
The Help menu allows you to contact support directly from the platform.
- Open the Help menu
- Click Contact support
- Enter your request in the chat window
- Submit your message
Good to know
If needed, your request can be escalated to a support agent.
III — Check System Status
You can verify platform availability directly from the Help menu.
- Open the Help menu
- Click Check system status
- View uptime and recent incidents
Good to know
This helps determine whether an issue is related to the platform or to a local configuration.
IV — Browse Help Center
The Help Center provides access to all documentation and guides.
- Open the Help menu
- Click Browse help center
- Search or navigate through available articles
V — Discover Product Updates
Stay informed about the latest product improvements and features.
- Discover what’s new — access recent updates and improvements
- View product roadmap — explore released and upcoming features
VI — Additional Options
Additional technical options are available depending on your configuration.
- Clear page cache
- Copy current page context
Important
These options are intended for advanced usage or troubleshooting scenarios.
FAQ & Troubleshooting
-
Issue: The Help menu is not visible in the top navigation bar.
Solution: The Help menu is only available to users with the Administrator or Designer role. Contact your platform administrator to verify your role assignment.
Issue: Clicking Contact support does not open a chat window.
Solution: This is typically caused by a browser pop-up blocker or ad-blocking extension. Disable these for your platform domain, reload the page, and try again.
Issue: The system status page does not load.
Solution: The status page is hosted on an external service. Check your internet connection and confirm the status URL is not blocked by your organisation's network or firewall. -
Who can access the Help menu?
— The Help menu is available to Administrators and Designers only. Learners and Group Managers do not have access.
Where is the Help menu located?
— It is accessible at any time via the Help icon (❓) in the top navigation bar.
How do I contact support?
— Open the Help menu and click Contact support. Enter your request in the chat window and submit. If needed, your request can be escalated to a support agent.
How do I check whether the platform is operational?
— Open the Help menu and click Check system status. This page displays current uptime and any recent incidents, helping you determine whether an issue is platform-wide or local.
Where can I find product documentation?
— Open the Help menu and click Browse help center to access all available articles and guides.
How do I stay informed about product updates?
— Use Discover what's new for recent improvements, or View product roadmap to explore released and upcoming features.
What are the advanced options in the Help menu?
— Clear page cache and Copy current page context are technical options intended for troubleshooting scenarios. Use them only when instructed by support. -
For additional assistance, submit a request:
Contact Rise Up support