Flash The AI Assistant

v26.07LearnersJuly 2026

Prerequisites

The Assistant Flash is available to all learners by default from the navigation bar. No specific role or permission is required.

Flash operates only within the scope of your platform's content and Rise Up's product documentation — it does not access external knowledge sources.

Overview

Flash is an Assistant is a conversational chat interface accessible from the learner navigation bar and the homepage across the entire platform. It helps learners find relevant learning content, get answers about courses they have already completed, and perform common platform actions — without navigating manually.

Answers are generated strictly from platform data (courses, catalogue, learner records) and Rise Up's product knowledge base. The assistant does not draw on general external knowledge.

Unlike a tutor or AI coach, the assistant does not explain concepts or teach content. When a learner asks a question, it identifies related training or content items and redirects accordingly. If no match is found, it provides a minimal response and states it cannot redirect.

What the Learner Assistant can do

Find learning materials: ask a question to be redirected to a matching course, course step, or catalogue item.
Platform how-to help: download a certificate, change password, switch interface language, find goals, and other common actions.
Transparent fallback: when no relevant content is found, the assistant explicitly states it cannot help rather than providing inaccurate information.
Redirect-only behaviour: the assistant identifies and redirects to relevant content — it does not explain concepts or teach the content itself.
Removable chat bubble: learners can remove the Flash assistant window at any given time if they do not wish to use it.

I — Where to find the Learner Assistant

The Learner Assistant is accessible from the learner navigation bar and from a dedicated widget on the homepage. It is available on all pages of the learner experience — it is not tied to a specific section or course.

Log in to the platform as a learner.
Locate the Flash Assistant Icon in the top navigation bar.

Good to know

Learners can remove the assistant widget at any time if they do not wish to use it.

II — Finding learning content

Learners can type a question or describe what they are looking for. The assistant searches across available courses, catalogue items, and course steps.

Open the Learner Assistant from the navigation bar or homepage widget.
Type your question or topic in the chat input field — for example: "Do you have a course on data protection?" or "What did I learn about GDPR?"
The assistant returns a response and, when a matching item exists, a direct link to the relevant course or step.

Good to know

You can also ask questions about content you have already completed — for example, to recall a specific concept from a past course.

If a learner asks a general question not directly linked to a specific training, the assistant behaves as follows:

It provides a minimal answer and redirects the learner toward relevant platform content — always a training, course step, or catalogue item.
If no relevant platform content exists to redirect to, the assistant only states it cannot answer.

Questions outside the platform context

If a question is entirely outside the platform context, the assistant explicitly tells the learner the question is out of scope. This out-of-scope message is short, neutral, and non-judgmental.

III — Getting platform help

Beyond learning content, the assistant handles common how-to questions about the platform itself. Simply type your question in natural language.

How to download a certificate
How to change your password
How to switch your interface language
How to find your learning goals
Other standard platform actions

Scope limit

The assistant only responds based on platform content and Rise Up product documentation. Questions outside this scope — general knowledge, external websites, unrelated topics — will receive a response indicating the assistant cannot help. This is expected behaviour, not an error.

IV — Understanding assistant responses

Every response from the Learner Assistant is grounded in one of these sources:

Platform content: courses, steps, catalogue items available to the learner.
Learner data: completed courses and personal progression records.
Rise Up product knowledge: documented platform features and how-to guidance.

When no answer is available

The assistant will clearly state that it cannot find relevant content or answer the question. It will not invent or approximate an answer. The assistant never generates content that is not grounded in platform data and never answers by drawing on external knowledge, even if platform content is insufficient.

FAQ & Troubleshooting

Issue: The assistant says it cannot help, but the course exists on the platform.
Solution: The Learner Assistant only searches content visible to the learner's account. If the course is not published, not visible to the learner's group, or outside their catalogue perimeter, the assistant will not find it. Verify the course's publication status and group visibility settings.

Issue: The assistant responds in the wrong language.
Solution: The assistant responds in the learner's interface language. Ask the learner to verify their interface language in their account settings and update it if needed.

Issue: Platform help answers seem outdated or do not match the platform configuration.
Solution: The assistant draws on Rise Up's product knowledge base. Heavily customised platforms (renamed menus, custom workflows) may not be fully reflected. Escalate to your Rise Up Customer Success contact if the issue persists.
Is the Learner Assistant available on mobile?
— Not yet, for the moment.

Can the assistant register me for a course or take actions on my behalf?
— No. The Learner Assistant is informational only. It can redirect you to a course or explain how to perform an action, but it does not execute platform actions on your behalf.

Does the assistant have access to my personal data?
— The assistant has access to your learning progression data scoped to your account. It does not store or transmit conversation data beyond the platform's standard data policies.

Can administrators disable the Learner Assistant?
— Yes, they can by deactivating the AI settings.

Does the assistant use general AI knowledge like ChatGPT?
— No. Responses are generated strictly from your platform's data and Rise Up's product knowledge base. The assistant does not access external internet sources or general AI training data.

Is this the same as Forge?
— No. The Learner Assistant is a separate feature. It does not teach or explain content — it supports the learning workflow by redirecting learners to relevant platform content.

Can learners remove the assistant widget from the homepage?
— No. Only Admins can remove the widget directly from the homepage.

What happens if the assistant cannot identify relevant content?
— The assistant provides a minimal contextual response and clearly states that it cannot redirect the learner to relevant content.
Contact Rise Up Support

Knowledge base Rise Up

Flash Assistant — Your AI Guide to Platform Content