Prerequisites
Administrator access to the Rise Up platform.
Understanding of the current language settings and requirements for your organisation.
To optimise language management within the Rise Up platform, we have undertaken a complete review of the default language settings. This initiative aims to simplify the process for administrators by establishing a single language that will serve as the reference for all elements of the platform.
This crucial change is designed to reduce errors, enhance linguistic consistency, and facilitate the management of translations for skills, themes, emails, and documents.
Key Benefits:
- Simplified Management: One default language for all platform elements, reducing the complexity of language management.
- Uniformity: Ensures linguistic consistency across skills, themes, emails, and documents.
- Ease of Administration: Administrators no longer need to manage languages separately for each element.
- Improved Translations: Skills and themes can now be translated and managed efficiently.
Default Language Configuration
On the 'Localisation' settings page, administrators can select the company's default language, serving as a fallback when translations are missing. All 22 languages are available in the platform languages dropdown menu.
Step-by-Step Instructions
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Access Localisation Settings:
- Go to the settings page on your platform, select the 'localisation' section where you can manage the language settings.
- Go to the settings page on your platform, select the 'localisation' section where you can manage the language settings.
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Manage Platform Languages:
- Ensure all necessary languages are available in the platform languages dropdown menu. If only one platform language is available, it will automatically be set as the default language.
- Ensure all necessary languages are available in the platform languages dropdown menu. If only one platform language is available, it will automatically be set as the default language.
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Change Default Language:
- To change the default language, a code provided by customer support is required, enter the code to activate the dropdown menu allowing you to change the default language.
- Ensure all skills and themes are translated into the new default language before proceeding with the change.
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Manage Translations:
- Use the globe icon on the skills/themes list page to manage translations, a yellow dot on the icon indicates missing translations.
- Use the globe icon on the skills/themes list page to manage translations, a yellow dot on the icon indicates missing translations.
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Issue: Unable to change the default language.
Solution: Ensure all skills and themes are translated into the desired default language. Contact customer support to obtain the code necessary to change the language.
Issue: Missing translations for skills or themes.
Solution: Use the translation management feature to add missing translations. -
Can I create courses in any language?
Answer: Yes, courses can still be created in any language, regardless of default or platform languages.
What happens if translations are missing?
Answer: The company's default language will be used as a fallback. - For further assistance, submit a request:
[Rise Up Support Request]