Prerequisites
An Administrator, Designer, or Author account.
Technical details about Loom:
From Rise Up, you have access to the Loom kit, which includes the ability to record up to 25 unlimited videos, screen and camera recordings, as well as transcriptions in over 50 languages.
If you wish to download videos, a Business plan is required. To access the full editing, downloading, and AI features, an Enterprise account is necessary, which also offers advanced security and integration options.
For more information, please refer to the Loom Documentation in the ‘Additional resources’ section at the bottom of this page.
Key benefits:
The integration of Loom within Rise Up adds a new dimension to your online learning pathways. Here are four key benefits of this integration:
- Ease of use: With an intuitive interface, Loom lets you start recording in just a few clicks, with a minimum resolution of 720p.
- Cross-platform accessibility: Whether you’re on a desktop or mobile device, Loom is accessible anywhere.
- Instant sharing: Videos are ready to share immediately after recording.
- Effective communication: Improve the clarity of your messages with quick and intuitive tutorial videos.
How to Access Loom in Your Training
To access Loom directly within your training on Rise Up:
-
- Log in to your Rise Up account.
- Open the training where Loom is integrated as a one-click step.
- Enter the mandatory training title, then click ‘Record a video’ once you’re ready.
Recording and Editing a Video with Loom
Recording
- Open the Loom app from your training on Rise Up by going into the training edition mode, then selecting the ‘Screencast’ step.
- Choose your recording preferences: full screen, application window, or camera.
If you enable the camera, a circular face camera will appear on the left, which you can enlarge by clicking the highlighted icon marked with a white dot. - Click ‘Start recording’ to begin your video and select the screen you wish to record.
Please note that editing or downloading your video is not available directly from Rise Up — these options are accessible from Loom itself.
Editing
- Once the recording is complete, go to your Loom library to access the video.
- Use the editing tools to trim, add notes, or adjust the audio.
- Save your changes to finalise the video.
-
Issue: Connection problems:
Solution: Check your internet connection and try reconnecting to Loom.
Issue: Recording problems:
Solution: Make sure your camera and microphone are properly set up and enabled.
Issue: Sharing problems:
Solution: Check your sharing settings and ensure the video has been saved in your library. -
Can I have more details about Loom’s compliance and GDPR standards?
- Of course. Loom is committed to maintaining high standards of data security and compliance. Here are the main aspects of Loom’s compliance framework:
1. SOC 2 Compliance: Loom has achieved SOC 2 Type I compliance, demonstrating its commitment to data security and operational integrity. This involves implementing robust controls and processes that meet recognised security standards. Loom is also working towards SOC 2 Type II compliance to validate these controls over time, ensuring continuous improvement and reliability.
2. Security Protocols: Loom uses comprehensive security measures, including data encryption both in transit and at rest. Access to sensitive data is strictly controlled using identity management tools such as Okta, ensuring that only authorised personnel can access critical information.
3. Privacy and Security Focus: Protecting user data confidentiality and security is a top priority for Loom. All video content created with Loom is encrypted, and access is restricted to intended recipients, preventing unauthorised access and safeguarding sensitive information.
4. Compliance and Monitoring: Loom partners with compliance automation platforms like Vanta to continuously monitor and maintain its compliance status. This partnership helps Loom manage vulnerabilities, implement best industry practices, and ensure its security measures remain up to date and effective.
5. Server Location: Loom’s servers are located in the United States, meaning data is stored and processed there. Loom ensures that data is protected by security measures compliant with international standards. Its proactive approach to compliance and security makes it a reliable choice for organisations requiring high standards of data protection and operational integrity.
Can I download Loom’s Data Processing Addendum?
- Yes, absolutely. You can download it from the following link: DPA -
Loom Documentation
For further assistance, please submit a request:
[Rise Up Support Request]